Delivery & Returns

Shipping

Standard 2nd class UK Free Delivery on everything except Plantable Stationery. 

Plantable Stationery

Shipping cost will vary by the value of your products.


Orders are posted within 3-5 working days from shop section please check lead time for Plantable Stationery before you place an order.

If you have any urgent request or need to get an item sent by 1st class, please email hello@alakartcreations.co.uk

Returns

A La KArt Creations will accept returns on non personalised products, please contact me within 3 days of receiving your order and please return item within 28 days of purchase, if the product is damaged or dissatisfactory, for a full refund.

If the 28 days have gone since your purchase, unfortunately I can't offer you a refund.

To be eligible for a refund your item must be unused and it has to be in the same condition as you have received it. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Once received, your refund will be processed within 7-10 days. If you haven't received your refund within the allowed time, please check it with your bank first as it could be a delay in processing on their end.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for personalised cards.

I cannot accept cancellations, but please contact me if you have any problems with your order.