Wholesale Terms & Conditions
By placing an order for Wholesale stationery, you're agreeing to these terms and conditions.
1. Orders, Payment & Cancellations
1.1. You need to pay the full balance upfront because all our Wholesale stationery items are custom-made and cannot be restocked.
1.2. If you cancel an order after you've paid in full and we've started printing, we can't provide a full refund. We'll refund a percentage based on the work completed if the order isn't finished.
1.3. Additional services like bespoke design work will be charged separately and are non-refundable once booked.
1.4. If we need to reschedule orders due to unforeseen circumstances, we'll inform you. You have the option to cancel for a complete reimbursement, but we'll also suggest alternatives to consider.
2. Delivery and Collection
2.1. Unless we've made other arrangements, we'll send the Wholesale stationery to the delivery address you specified. Please double-check the address for accuracy.
2.2. We use Royal Mail's 24 Hour Tracked delivery with a signature service.
2.3. We won't be held responsible for delays or delivery failures beyond our control.
2.4. If you choose to collect the Wholesale stationery, you're responsible for ensuring safe transportation.
2.5. Because our products are handmade, delivery times may vary depending on our current order volume. We aim to post orders within 2 weeks, and we'll confirm the estimated delivery date via email after receiving payment.
3. Liability and Indemnity
3.1. We won't be liable for any loss or damage to the Wholesale stationery after it's been delivered or collected.
4. Returns & Refunds
4.1. Unfortunately, customised items can't be returned or refunded unless they're incorrect or damaged.
4.2. We accept returns only for non-personalised/non-custom products. You need to contact us within 48 hours of receiving the order and return the items in question within 21 days of the purchase, as agreed with us.
4.3. A refund can be considered if the following requirements are met:
- The products are unused and in the same condition as received.
- The products are returned within 21 days of purchase.
- The products are non-customised/non-personalised.
4.4. You're responsible for any return postage costs, unless otherwise agreed.
4.5. If the item isn't returned in its original condition, you're responsible for any loss in value.
4.6. Agreed refunds will be processed within 7-10 days. If you don't receive a refund within this time, check with your bank/building society.
5. Damages
5.1. If your items arrive damaged, please notify us within 48 hours of receiving the delivery with photos and written evidence. We'll review and may replace, partially refund, or fully refund, depending on the severity.
5.2. For a full refund, you may need to send the damaged items back, and we'll clarify this in our communications.
5.3. Failure to provide evidence of damage within 48 hours may waive your rights to a replacement or refund.
6. Product Quality & Expiry
6.1. Our items are made with freshly formed seed paper. To ensure optimal germination, use them within 18 months of delivery.
6.2. We test all paper sheets before supply, but we can't control the actual germination process due to various factors.
6.3. We'll always recommend the best outcome for germination, and if you choose a design with heavy ink coverage like a complete background, we'll discuss this with you before placing the order.
6.4. Since our products are handmade, they may slightly vary in size, shape, and weight.
7. Data Protection
7.1 We value your privacy and handle your personal information in line with GDPR (General Data Protection Regulation) regulations.
7.2 Unless you request strict confidentiality in advance, we may showcase materials we've created for you online and on social media.
8. Dispute Resolution
8.1. If there's a dispute between you and A La KArt Creations, we both commit to trying mediation or arbitration in a respectful and cooperative way before considering legal action.
9. Force Majeure Clause
9.1. You and A La KArt Creations understand that neither of us can be blamed if we can't fulfill our commitments because of things beyond our control, like natural disasters, acts of terrorism, or unexpected world events.
10. Intellectual Property Rights
10.1. Custom designs created during the engagement remain the property of A La KArt Creations. You may be granted limited rights for personal use as agreed upon.
11. Termination
11.1. Both parties have the right to terminate this agreement under specified conditions, such as breach of contract.