Terms & Conditions
By placing an order with A La KArt Creations, you agree to the following terms and conditions.
1. Orders & Payment
All orders require full payment before production begins. As everything is made to order, please see our cancellation policy below.
Additional services such as bespoke design work are charged separately and are non-refundable once confirmed.
2. Design, Proofing & Approval
Wedding Stationery All wedding designs are pre-designed. A digital mock up will be provided for approval before production begins. Unlimited amendments can be made to wording, names and dates at no extra charge. Fully bespoke design requests will incur an additional charge.
Business Stationery One digital mock up will be presented for approval before production begins. Up to 2 amendments can be made free of charge. Any further changes will incur an additional cost.
Any documents provided with names, dates, locations or other information are considered final. A La KArt Creations accepts no responsibility for errors in information provided by you.
If you approve your design and production has begun, we cannot offer a refund or replacement for errors unless they are our mistake.
3. Cancellations
If you cancel after full payment and production has begun, a partial refund will be assessed based on the work completed. If production is complete, no refund can be offered.
Additional design services are non-refundable once confirmed.
If A La KArt Creations needs to postpone your order due to unforeseen circumstances, you will be notified immediately and offered the choice of a full refund or an alternative delivery date.
4. Delivery
All orders are dispatched via Royal Mail Tracked 24 or 48 - you choose at checkout. All packaging is fully recyclable and biodegradable.
As all products are handmade, delivery times may vary depending on current order volume. An estimated dispatch date will be confirmed by email once payment is received.
A La KArt Creations cannot be held responsible for delays caused by circumstances beyond our control.
If you choose to collect your order, you are responsible for ensuring it is transported safely.
5. Returns & Refunds
As all products are made to order, we are unable to accept returns or offer refunds on personalised or customised items unless they arrive damaged or incorrect.
We accept returns for:
- Non-personalised greeting cards - contact us within 72 hours of receiving your order and return within 21 days
- Damaged or defective items - contact us within 72 hours with photo evidence
We cannot accept returns for:
- Personalised business stationery
- Wedding stationery
- Blank made to order items unless damaged or defective
Items must be returned unused and in their original condition. Return postage costs are the buyer's responsibility. If an item is not returned in its original condition, you are responsible for any loss in value.
Agreed refunds will be processed within 7-10 days.
6. Damaged Orders
If your order arrives damaged please contact us within 72 hours of delivery at hello@alakartcreations.co.uk with photos and written evidence. We will promptly review and offer a replacement, partial refund or full refund depending on the severity.
Failure to provide evidence within 72 hours may waive your right to a replacement or refund.
7. Missing Orders
Please allow 5-7 working days after dispatch. If your order hasn't arrived please contact us and we'll arrange a replacement or full refund.
8. Product Quality & Expiry
All products are made from freshly handmade seed paper embedded with live wildflower seeds. Every batch is tested before production to ensure the best possible germination outcome.
We recommend using all products within 18 months of delivery to ensure optimal germination.
As seeds require specific conditions to germinate - including correct temperature, moisture, light and air - A La KArt Creations cannot accept responsibility for lack of germination once products have been delivered.
If your design features heavy ink coverage we will notify you before production as this can affect germination.
All products are handmade and may vary slightly in size, shape and weight.
9. Data Protection
A La KArt Creations handles all personal information in accordance with GDPR regulations. Unless you request strict confidentiality in advance, we may showcase work created for you on our website and social media.
Any work shared publicly will never include personal information such as telephone numbers, full names, addresses or any other sensitive details.
10. Intellectual Property
Custom designs created by A La KArt Creations remain our intellectual property. You are granted limited rights for personal or business use as agreed.
11. Dispute Resolution
In the event of a dispute, both parties agree to attempt mediation or arbitration before pursuing legal action.
12. Force Majeure
A La KArt Creations cannot be held responsible for failure to fulfil orders due to circumstances beyond our control including natural disasters, extreme weather or other unexpected world events.
13. Termination
Both parties reserve the right to terminate an agreement in the event of a breach of contract.